Centre d'assistance et d'accompagnement aux plaintes de la Capitale-Nationale
Record #:
QBC0205
Last Modified:
08 Aug 2024
Last Full Update:
08 Aug 2024
Organization Information
| Alternate name | CAAP - Capitale-Nationale |
Description and Services
| Description | Assistance and guidance services provided to users of the health and social services network in need of help to register a complaint regarding the services they received or should have received Services: * Informs you of your rights and clarifies the procedures to follow while guiding you along while you prepare your complaint: preparing the dossier, writing the complaint, deciding on an appeal, etc. Services are free and confidentials Institutions and agencies potentially concerned: * Centre de santé et de services sociaux (CSSS) * Centre hospitalier (CH) * Centre d'hébergement de soins de longue durée (CHSLD) * Centre local de services communautaires (CLSC) * Centre de réadaptation (CR) * Centre jeunesse (CJ) * Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale (CIUSSS) * Service ambulancier * Famille et résidence d'accueil * Résidence privée pour personnes âgées * Organismes communautaires |
Address, Telephone, E-mail, Website, Location
| Address & Map | 265 rue de la Couronne, local 110 Québec, QC G1K 6E1 |
| Office phone | 418-681-0088 |
| Toll free phone | 1-877-767-2227 |
| Fax | Call first 418-681-0088 |
| info@caap-capitalenationale.org | |
| Social Media | Facebook: https://www.facebook.com/CAAP.CN |
| Website | www.caap-capitalenationale.org |
Contact Information
| Primary executive | Ian Renaud-Lauzé, Director |
Additional Information
| Accessibility | Fully accessible |
| Languages | French ; English |
| Areas served | Capitale-Nationale - Région 03 |
| Fees | Free |
| Hours | Mon-Fri 8:30 am-12 noon 1 pm-4:30 pm |
Subjects
| Categories | Adult Residential Facility Complaints ; Ambulance Complaints ; Certificates/Forms Assistance ; Children's Residential Facility Complaints ; General Consumer Complaints ; General Consumer Complaints ~ Ambulance Services ; General Consumer Complaints ~ Nonprofit/Philanthropic Associations ; Health Facility Complaints ; Home Health Care Complaints ; Independent Living Communities/Complexes ~ Tenant Rights Information/Counselling ; Long Term Care Ombudsman Programs ; Medical Support Personnel Complaints ; Mental Health Facility Complaints ; Substance Use Disorder Service Provider Complaints |
| Heading Web | Advocacy Groups ; Health |