Centre d'assistance et d'accompagnement aux plaintes de la Capitale-Nationale

Record #: QBC0205
Last Modified: 08 Aug 2024
Last Full Update: 08 Aug 2024

Organization Information

Alternate name CAAP - Capitale-Nationale

Description and Services

Description Assistance and guidance services provided to users of the health and social services network in need of help to register a complaint regarding the services they received or should have received 
 
Services: 
* Informs you of your rights and clarifies the procedures to follow while guiding you along while you prepare your complaint: preparing the dossier, writing the complaint, deciding on an appeal, etc. 
 
Services are free and confidentials 
 
Institutions and agencies potentially concerned: 
* Centre de santé et de services sociaux (CSSS) * Centre hospitalier (CH) * Centre d'hébergement de soins de longue durée (CHSLD) * Centre local de services communautaires (CLSC) * Centre de réadaptation (CR) * Centre jeunesse (CJ) * Centre intégré universitaire de santé et de services sociaux de la Capitale-Nationale (CIUSSS) * Service ambulancier * Famille et résidence d'accueil * Résidence privée pour personnes âgées * Organismes communautaires

Address, Telephone, E-mail, Website, Location

Address & Map
265 rue de la Couronne, local 110
Québec, QC G1K 6E1
Office phone 418-681-0088
Toll free phone 1-877-767-2227
Fax Call first 418-681-0088
E-mail info@caap-capitalenationale.org
Social Media Facebook: https://www.facebook.com/CAAP.CN
Website www.caap-capitalenationale.org

Contact Information

Primary executive Ian Renaud-Lauzé, Director

Additional Information

Accessibility Fully accessible
Languages French ; English
Areas served Capitale-Nationale - Région 03
Fees Free
Hours Mon-Fri 8:30 am-12 noon 1 pm-4:30 pm

Subjects

Categories Adult Residential Facility Complaints ; Ambulance Complaints ; Certificates/Forms Assistance ; Children's Residential Facility Complaints ; General Consumer Complaints ; General Consumer Complaints ~ Ambulance Services ; General Consumer Complaints ~ Nonprofit/Philanthropic Associations ; Health Facility Complaints ; Home Health Care Complaints ; Independent Living Communities/Complexes ~ Tenant Rights Information/Counselling ; Long Term Care Ombudsman Programs ; Medical Support Personnel Complaints ; Mental Health Facility Complaints ; Substance Use Disorder Service Provider Complaints
Heading Web Advocacy Groups ; Health