Agencies established by federal, provincial, county or city officials, business or industry associations, the media or the private sector to provide consumer education and information and/or to handle consumer complaints regarding unfair or fraudulent business or credit practices, unsafe or poor quality goods, incompetent services or other similar problems; and to provide solutions through mediation, arbitration or public pressure.

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Programs that provide assistance in the form of advocacy, arbitration, class action litigation, legal counselling, legal representation, mediation, paralegal counselling, self-representation assistance and/or court watching which focus on a particular area of law.

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