Programs that provide for the education and protection of individuals who buy products and services for personal use. Included are programs that establish and enforce consumer protection, fair trade and other regulatory legislation; provide information and/or counselling to help consumers manage their finances, make informed credit and purchasing decisions, and understand their tax obligations and pay their taxes; and/or ensure that consumers have access to fair hearings, mediation or binding arbitration and appropriate remedies when they have complaints.

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Organizations that work for the introduction of new legislation or changes in current laws or practices that will provide more effective protection for consumers, or to encourage the investigation of specific cases in which the interests and/or safety of consumers have been endangered.

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