Programs that help people who are having difficulty paying their monthly bills gain control of their finances. The process generally involves analysis of the individual's income, expenses, debts, taxes and other factors to create a personal financial assessment; development of a budget for basic living expenses; and agreement on a short-term plan for repayment of creditors which may include debt consolidation or other strategies and a longer term plan for realizing personal financial goals.

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Programs that assist people who have disabilities to learn the basic skills of daily living through individual and group counselling and instruction, experience and practice in coping with real or simulated life situational demands; or through the use of assistive devices, special equipment and specialized assistants. Services include but are not limited to training in the ability to travel about the community alone; to live independently in a private residence; to maintain health through self-care and use of medical services; to live within personal income; to maintain acceptable grooming and appearance; to deal with legal, family or social problems; and to cope with other requirements for successful independent living.

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Programs that provide assistance in performing routine household, yard and personal care activities for older adults, people with disabilities, eligible low income people, families whose normal routines have been disrupted by an emergency or others who need or want these services. The objective of in-home assistance is to help the recipient sustain independent living in a clean, safe and healthy home environment.

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Programs that investigate reports of child abuse, neglect or abandonment; document substantiated cases; provide for the temporary placement of children who, for their own protection, have been removed from the custody of the adults who are responsible for their care; work with families who are experiencing a problem with child abuse with the objective of facilitating continued family unification or reunification; and provide ongoing supportive services for children in permanent placement.

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