Mutual support groups that modify the way their meetings are structured to satisfy participants who may have a preference for face-to-face meetings, telephone support or virtual exchanges via the Internet or who may need a nontraditional setting because of mobility limitations, time constraints or other issues.

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Programs that modify the way their therapeutic sessions are structured in order to best meet the individual needs of people who have mental, emotional or social problems or are having difficulty coping with a particular life situation. Included are programs that offer individual, group, family or conjoint counselling, peer counselling, helpline counselling or counselling via the Internet; or which provide self-help materials that are intended to be used in lieu of in-person counselling or other forms of treatment.

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Programs that provide guidance and support in resolving personal, social or psychological problems through an interactive process that encourages patients to make maximum use of their assets, strengthen effective existing defenses while eliminating those that are maladaptive, gain insight into conscious or unconscious conflicts, modify their goals and make other decisions that will help them improve their personal and interpersonal functioning and deal effectively with troubling situations in their lives.

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