Programs that provide temporary emergency shelter for individuals, primarily women, who have experienced domestic violence/abuse, and for their children. Such facilities usually provide in-house individual, group and family counselling and the full range of secondary services related to domestic violence including referral to appropriate resources. Also included are similar facilities for battered men and those that can accommodate both men and women, where they are available.

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Programs that provide immediate assistance for women and men who have experienced domestic abuse which may include steps to ensure the person's safety; short-term emotional support; assistance with shelter; legal information and advocacy; referrals for medical treatment; ongoing counselling and/or group support; and other related services. Hotline staff are generally available via telephone, email, chat and/or text.

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