Programs that provide counselling services for individuals at risk for contracting or transmitting the HIV virus with the objective of supporting their ability to make behaviour changes that will reduce their risk of acquiring or transmitting HIV. Counselling involves a personal risk assessment, development of a personalized action plan and the decision to seek an HIV test. Individuals who have a history of injection drug use, sex with a person with HIV/AIDS, sex with a man who has sex with other men, sex with an injection drug user, a sexually transmitted disease, or exchanging money or drugs for sex are considered to be at high or increased risk and are targets for prevention counselling.

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Programs that provide social and recreational activities for people who are recovering from surgery or a serious illness to help them gain confidence and readjust to living and/or working in the community.

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Mutual support groups whose members are people who have specific disabilities, illnesses or other health conditions, their families and friends. The groups meet in-person, by telephone or via the Internet; and provide an opportunity for participants to share information, resources, practical tips for daily living and encouragement about issues related to the disability or health problem.

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Programs that specialize in the treatment of individuals who have identified mental or emotional disorders with the objective of helping them to eliminate or reduce the severity of their symptoms, to mediate disturbed patterns of behaviour, to promote positive personality growth and development and to maximize the individual's ability to function as independently as possible. Treatment may utilize therapeutic techniques derived from one or more theoretical counselling approaches.

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Programs that provide emotional support, information and guidance for individuals and families who are dealing with the reality of impending death and the stress; the intense feelings of depression, anger, anxiety, fear, guilt and grief; and the resultant strain on family and friendship relationships that arise when an individual is in the terminal stages of an illness.

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