Programs that seek to meet the basic shelter needs of the community by providing temporary shelter for people who are in emergency situations, home improvement programs, housing location assistance and a variety of housing alternatives.

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Programs that accept and, where possible, attempt to resolve complaints regarding improper, unethical or illegal practices in the provision of housing.

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Organizations that advocate for constructing, renovating or otherwise improving the availability of safe, affordable rental and purchasable housing for low-income individuals and families, older adults, people with disabilities, migrant workers and others who are unable to purchase a home or rent a home or apartment under current market conditions or who are forced to spend an excessively large proportion of their income on housing to the detriment of other necessities.

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Programs that provide for the short and long-term housing needs of individuals and families who have lost their place of residence in a major disaster or large-scale emergency by providing them with a mechanism for reporting damage, by arranging for temporary housing while their homes are being repaired or rebuilt, by helping them identify alternative short and/or long-term housing replacement arrangements, by supporting their ability to make structural repairs that will enable them to return to their homes, or by supporting their ability to rebuild. Some forms of post disaster housing assistance are generally also available to individuals who have experienced a localized incident such as a house fire that has made them temporarily homeless.

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