Programs that help people to find and select available rental or purchasable housing, commercial lots and/or residential lots which meet their individual needs. Included is information that is available online, in print or in other formats.

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Programs that make arrangements for people to travel together in private automobiles and/or vans during busy commuting hours or which provide a central telephone number for people to use to identify others who are commuting to and from the same general area with whom they might share. Vehicle options include vanpools and carpools. Vanpools may be publicly or employer operated or organized by an individual who owns or leases a van; the drivers are generally participating as commuters themselves, so are not paid.

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Programs that maintain lists of lawyers, paralegals, mediators and other legal professionals and services, and link people who need legal assistance with those who specialize in the required area of law.

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Programs that link people who are in need of medical care, nursing care, dental care or other types of health care services with qualified practitioners.

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Programs that provide provincial and community-based services that are designed to improve the availability and quality of child care. These programs maintain lists of child care resources and link families who are in need of child care services with child care centres, licensed family child care homes and other organization-based providers; provide information that helps families become good consumers of child care services; recruit new child care providers to expand the availability of the service locally; provide training and technical assistance for providers; and collect and disseminate data which document the demand for child care services and the current availability of child care resources. Some programs may also make referrals to preschools and many provide referrals to children's play groups.

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Programs that maintain lists of qualified interpreters and/or translators and link individuals and agencies who are in need of this service with appropriate resources.

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Libraries that maintain reference desks in adult and/or children's sections or telephone reference services to help users to find the information or leisure reading material they need. Reference librarians provide assistance in locating information on a wide variety of topics such as business, current events, and statistics and research findings. Also included are readers advisory services.

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