Programs that intervene on behalf of groups of people who have a common grievance against a public or private service provider or who believe that their rights have been violated, and which attempt to reach an equitable settlement without resorting to litigation.

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Programs that teach people who are affected by an issue the skills that are necessary to stand up for themselves, participate in decisions that are being made about their lives and secure the information, opportunities, respect and services to which they are entitled.

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Programs that intercede on behalf of individuals to help them establish eligibility for or obtain needed services when they have been denied benefits or services for which they are eligible, when they need assistance to communicate their needs to a service provider or to otherwise effectively represent themselves, or when they have a complaint about a service. Individual advocacy attempts to reach equitable settlements without resorting to litigation and seeks to meet individual needs without attempting to change social institutions.

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