Programs that provide information, education, advocacy and/or other forms or legal assistance for people who are experiencing difficulties understanding or collecting their retirement benefits or who have other complaints about the terms or administration of their public or private pension plan or fund.

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Programs that provide assistance for individuals with disabilities who are having difficulty understanding and/or obtaining the full benefits and services to which they are entitled by law. Protection and advocacy programs provide legal representation and other advocacy services for all people with disabilities and endeavour to ensure full access to inclusive educational programs, financial entitlements, health care, accessible housing, transportation and productive employment opportunities. The programs maintain a presence in facilities that care for people with disabilities where they monitor, investigate and attempt to remedy adverse conditions.

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