Programs that modify the way their therapeutic sessions are structured in order to best meet the individual needs of people who have mental, emotional or social problems or are having difficulty coping with a particular life situation. Included are programs that offer individual, group, family or conjoint counselling, peer counselling, helpline counselling or counselling via the Internet; or which provide self-help materials that are intended to be used in lieu of in-person counselling or other forms of treatment.

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Long or short-term care inpatient facilities, counselling agencies and therapists in private practice that offer diagnostic and treatment services for children, adolescents and/or adults who have an identifiable mental disorder such as depression or anxiety or for people who are experiencing difficult life transitions or are having problems coping with daily living.

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Programs that provide diagnostic and treatment services for individuals whose psychiatric problems or other emotional difficulties are not severe enough to require 24-hour care but who can benefit from regular consultation and therapy with a mental health professional.

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Programs that offer early intervention, transitional care or other services that supplement and facilitate primary and adjunctive therapies; which offer community mental health education programs; or which link people who are in need of treatment with appropriate private providers.

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Programs that provide preventive, diagnostic and inpatient, outpatient and residential treatment services as well as transitional support for people whose use of one or a combination of substances including alcohol, tobacco or other drugs has resulted in impaired control over their use of the substance, risky use (e.g., using alcohol or other drugs while operating machinery or driving), impairment of personal, social or occupational functioning and/or evidence of tolerance or withdrawal symptoms.

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