Individuals (including technical support specialists and help desk technicians) who troubleshoot problems and provide technical support for computer hardware, software and systems within their own organization or for that of a customer or other user. They respond to technical support requests by using automated diagnostic programs and traditional methods of troubleshooting to resolve one-time or recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, they work for help desk or support services firms where they provide computer support to clients on a contract basis.

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